Need a hand?
We answer every email personally — usually within one trading day.
Email support
For installation help, activation issues, refund requests, or anything else.
support@shadowedgetools.comRe-send my download
Lost your email? Email us with the address you bought under and we'll re-send the link and license key.
Common questions
How do I install a Shadow Edge Tools add-on?+
In NinjaTrader 8, go to Tools → Import → NinjaScript Add-On, then select the .zip file you downloaded from your Lemon Squeezy receipt email. Restart NinjaTrader, then add the indicator or strategy from the chart's right-click menu.
Where is my license key?+
It's in the Lemon Squeezy receipt email sent the moment your order completed. Search your inbox (and spam) for 'Lemon Squeezy' or 'Shadow Edge Tools'. If you can't find it, email support@shadowedgetools.com from the address you bought under and we'll resend it.
Can I install on more than one machine?+
Yes. Each license activates on up to 3 machines for personal use. If you need more, email us — we'll work it out.
Will it work with my prop firm?+
It runs entirely inside your local NinjaTrader 8 instance and uses standard bracket orders. It is compatible with any prop firm that allows automated bracket orders — Apex, MyFundedFutures, TopStep, TradeDay, FTMO, and most others. If your firm has a specific question, email us before you buy and we'll confirm.
Refund policy?+
14 days, no questions asked. Email us and we'll refund the purchase via Lemon Squeezy. Full details on the refund policy page.